Privacy Policy

Care Ride Transportation("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://crtohio.com/ or use our non-emergency medical transportation (NEMT) services. Please read this policy carefully. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you book a ride, create an account, submit a contact form, apply for a driver position, or submit a partnership inquiry, we may collect the following information:

• Full name, email address, phone number, and date of birth
• Pickup and drop-off addresses
• Medical appointment details (facility name, appointment time, department)
• Transportation type and mobility assistance needs
• Insurance or Medicaid information for billing purposes
• Emergency contact information
• Special instructions related to your ride (gate codes, mobility notes)
• Account credentials (email and password)
• Driver application details (license number, experience, certifications)
• Partnership inquiry details (organization name, contact information)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Device type (mobile, tablet, desktop)

1.3 Information from Third Parties

We may receive information from third-party services that integrate with our platform, including Google Maps (for address validation and distance calculation) and payment processors (for transaction confirmation). We do not receive your full payment card details from payment processors.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage ride bookings and provide transportation services
• To communicate with you about your rides, including confirmations, updates, and follow-ups
• To calculate pricing and distance estimates using mapping services
• To process billing through Medicaid, insurance, or private payment
• To create and manage your user account
• To respond to inquiries, partnership requests, and driver applications
• To improve our website, services, and user experience
• To send administrative communications (policy changes, service updates)
• To comply with legal obligations, including record-keeping requirements
• To protect the safety and security of our passengers, drivers, and staff

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. These include:

• Essential Cookies: Required for the website to function properly (session management, security, form functionality)
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics, Vercel Analytics). These cookies collect aggregated, anonymized data
• Functional Cookies: Remember your preferences and settings to provide a personalized experience (booking form progress)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of our website, including the ability to save booking form progress.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who assist in operating our business (email delivery, payment processing, hosting, analytics). These providers are contractually obligated to protect your data
• Healthcare Facilities: When you book a ride to or from a medical facility, we may share limited ride information (pickup time, passenger name) with that facility to coordinate your transportation
• Insurance: For rides billed to insurance, we share necessary trip and passenger information with the applicable payer as required for claims processing
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure password hashing, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Ride records and associated billing information may be retained for up to seven (7) years in accordance with healthcare industry record-keeping standards and applicable state and federal regulations. You may request deletion of your account data by contacting us at the email address listed below, subject to our legal retention obligations.

7. Health Information Considerations

While Care Ride Transportation is a transportation service provider and not a healthcare provider or health plan, we recognize that the information collected during the booking process may include health-related details (such as mobility needs, medical appointment types, and insurance information). We treat this information with the highest level of care and confidentiality:

• We limit access to health-related information to staff members who need it to coordinate your transportation
• We do not use health-related information for marketing purposes
• We train our staff on the importance of protecting sensitive personal and health information
• We do not disclose health-related information except as necessary to provide transportation services or as required by law

If you have questions about how your health-related information is handled, please contact us directly.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information (subject to legal retention requirements)
• The right to withdraw consent for data processing
• The right to opt out of marketing communications

To exercise any of these rights, please contact us at info@crtohio.com. We will respond to your request within 30 days.

9. Children's Privacy

Our website and booking system are not directed to individuals under the age of 18. We do transport minor passengers when accompanied by or booked by a parent or legal guardian. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child under 13 without verification of parental consent, we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites, including Google Maps, social media platforms, and healthcare facility websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: