Frequently Asked Questions

You can book a ride through our online booking form on this website or by calling us directly. Our online form walks you through a simple step-by-step process where you provide your pickup and drop-off details, transportation needs, and insurance information. No account is required to book.

We recommend booking at least 24 to 48 hours in advance to ensure availability, especially for wheelchair transportation. However, we do our best to accommodate same-day and next-day requests when possible. For recurring rides (such as dialysis), we suggest scheduling all appointments at once for guaranteed availability.

Yes! We offer recurring ride scheduling for patients with regular appointments, such as dialysis treatments, physical therapy sessions, or ongoing specialist visits. You can set up daily, weekly, or custom recurring schedules. Contact our dispatch team to set up your recurring ride plan.

No. When you submit a booking request, our dispatch team reviews the details and confirms availability. You will receive a confirmation email or phone call once your ride has been confirmed. All bookings are requests until confirmed by our team.

Absolutely. Many of our bookings are made by family members, caregivers, or healthcare facility staff on behalf of patients. Simply provide the passenger's information during the booking process.

We do our best to accommodate same-day ride requests when our schedule permits. However, same-day availability is not guaranteed, especially for wheelchair transportation which requires specific vehicles. For the best availability, we recommend booking at least 24 to 48 hours in advance. If you need a same-day ride, call us directly and we will do everything we can to help.

We are currently in the process of obtaining our Medicaid Provider ID. Once active, we will accept Medicaid for eligible non-emergency medical transportation. Please contact us for current payment options.

We currently accept private insurance, facility billing (for healthcare partners), and private pay (self-pay). For private pay rides, we offer transparent pricing with no hidden fees. Contact us for specific payment details and options.

Pricing depends on the distance, type of transportation (ambulatory or wheelchair), and any additional services needed. We offer transparent pricing starting with a base fare plus a per-mile rate. You can get a free estimate using our online booking tool, which calculates the cost based on your pickup and drop-off locations. Visit our Pricing page for detailed rate information.

No, Care Ride Transportation is not a taxi service. We are a licensed non-emergency medical transportation (NEMT) provider. Our services are specifically designed for patients who need safe, reliable transportation to and from medical appointments, treatments, and healthcare facilities. Unlike taxis, our drivers are trained in passenger assistance, wheelchair securement, and medical sensitivity.

Yes, we have a fleet of ADA-compliant wheelchair-accessible vehicles equipped with ramps, lifts, and secure tie-down systems. Whether you use a manual or powered wheelchair, our drivers are trained to safely assist you. Please let us know about your wheelchair type when booking so we can assign the appropriate vehicle.

We provide transportation for all types of non-emergency medical appointments, including doctor visits, specialist consultations, dialysis treatments, physical therapy, chemotherapy, hospital discharges, nursing home transfers, lab work, imaging appointments, and more. We do not provide emergency ambulance services. For medical emergencies, always call 911.

A maximum of one companion (family member, caregiver, or aide) may accompany the patient. Companions must be requested in advance during the booking process so we can ensure adequate space in the vehicle.

Yes, our drivers provide door-to-door assistance. This includes helping passengers from their door to the vehicle and from the vehicle to the entrance of their medical facility. For passengers who need additional assistance navigating stairs or walking through buildings, we offer door assist and building assist services for a small additional fee.

We ask that you cancel or reschedule your ride at least 4 hours before the scheduled pickup time. Late cancellations and no-shows may be subject to a cancellation fee. We understand that medical situations can change unexpectedly, so please contact us as soon as possible if you need to make changes.

We serve the Greater Cincinnati area and surrounding Southwest Ohio communities, including Cincinnati, Mason, West Chester, Liberty Township, Hamilton, Middletown, and nearby areas. If you are unsure whether we service your area, please contact us and we will be happy to check.

We understand that medical appointments do not always run on schedule. For round-trip bookings, we include a reasonable waiting period. If your appointment runs significantly longer than expected, please call our dispatch team to update your pickup time. Additional waiting time may incur a per-minute waiting fee.

You can reach us by phone at (513) 513-0403, by email at info@crtohio.com, or through our Contact page. Our dispatch team is available during business hours to answer questions, help with bookings, or address any concerns.