Accessibility Statement
Last updated: May 15, 2026
Our Commitment to Accessibility
Care Ride Transportation is committed to ensuring that our website and our transportation services are accessible to all individuals, including people with disabilities. We believe that everyone deserves equal access to medical transportation and the digital tools to book and manage their rides.
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, as published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Website Accessibility Features
Keyboard Navigation
Our entire website can be navigated using only a keyboard. All interactive elements -- links, buttons, form fields, and menus -- are accessible via the Tab key, and visible focus indicators show which element is currently selected. A "Skip to Content" link is provided to bypass repetitive navigation.
Color Contrast
All text and interactive elements on our website meet WCAG 2.1 AA contrast ratio requirements. We do not rely on color alone to convey information -- text labels, icons, and patterns are used alongside color to communicate meaning clearly.
Screen Reader Compatibility
Our website is built with semantic HTML and ARIA (Accessible Rich Internet Applications) attributes to ensure compatibility with screen readers such as JAWS, NVDA, and VoiceOver. All images include descriptive alt text, and form fields are properly labeled for screen reader users.
Responsive Design
Our website is fully responsive and works across all device sizes, from mobile phones to desktop monitors. Content reflows to fit smaller screens without requiring horizontal scrolling, and touch targets are sized appropriately for mobile users.
Reduced Motion Support
For users who prefer reduced motion, our website respects the "prefers-reduced-motion" operating system setting. When enabled, animations and transitions are minimized or disabled to prevent discomfort for users with vestibular disorders or motion sensitivity.
Form Accessibility
All forms on our website, including the booking form and contact forms, feature clear labels, helpful placeholder text, and descriptive error messages. Form validation errors are announced to screen readers and presented in a way that allows users to easily identify and correct issues.
Transportation Fleet Accessibility
Our commitment to accessibility extends beyond the website to our transportation services.
Our Ongoing Accessibility Efforts
Accessibility is not a one-time effort -- it is an ongoing commitment. We continuously work to improve the accessibility of our website and services by:
- Conducting regular accessibility audits of our website using both automated tools and manual testing with assistive technologies
- Incorporating accessibility considerations into the design and development of all new features and content
- Training our team members on accessibility best practices
- Monitoring for and addressing accessibility issues as they are identified
- Seeking feedback from users with disabilities to understand their experience and improve our services
- Keeping our fleet updated with the latest ADA-compliant equipment and safety features
- Staying informed about changes to accessibility standards and regulations
Known Limitations
While we strive for full WCAG 2.1 Level AA compliance, some third-party content or features may not be fully accessible. These may include:
- Embedded Google Maps components used for address autocomplete and map displays. We provide text-based alternatives where possible
- Third-party analytics scripts that may introduce elements not under our direct control
We are actively working to address these limitations and provide accessible alternatives wherever third-party components fall short of accessibility standards.
Report an Accessibility Concern
We welcome feedback about the accessibility of our website and transportation services. If you encounter an accessibility barrier, have difficulty using any part of our website with assistive technology, or have suggestions for improvement, please let us know.
When reporting an accessibility issue, please include:
- A description of the issue you encountered
- The page or feature where the issue occurred
- The assistive technology you were using (if applicable)
- Your browser and device information
Contact Us About Accessibility
Email: info@crtohio.com
Please include "Accessibility" in the subject line
Phone: (513) 513-0403
Contact Form: Visit our Contact page
We aim to respond to all accessibility inquiries within two business days. If your concern requires immediate attention, please call us directly.
Regulatory Compliance
Care Ride Transportation complies with the Americans with Disabilities Act (ADA) and all applicable federal, state, and local laws regarding accessibility of transportation services and digital content. Our transportation fleet meets or exceeds the ADA requirements for non-emergency medical transportation vehicles, and our website is designed to meet WCAG 2.1 Level AA standards.
We are committed to providing an inclusive experience for all users. If you feel that we have not met our accessibility goals, we encourage you to contact us so we can address your concerns promptly.